crickexnow Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services, websites and related applications of the crickexnow platform. When you create an account on crickexnow, use our services, or contact us, you voluntarily agree to the terms of this policy.

The purpose of this policy is to clearly inform you what information we hold about you, why we hold it, and what your rights are. crickexnow is always careful and accountable when it comes to protecting your data.

Alongside reading this policy, please also read our Terms and Conditions, as both documents together define the relationship between you and us.

2 What Information We Collect

crickexnow collects information from you in two different ways — what you provide directly, and what is recorded automatically while you use the platform.

2.1 What You Provide Directly

Full name, date of birth and national ID details (for account verification)
Mobile number and email address
Login credentials — username and password (stored in encrypted form)
Payment details for deposits and withdrawals — bKash, Nagad, Rocket, Upay or bank account number
What you write in support chat or email

2.2 What Is Recorded Automatically

IP address and device type (operating system, browser version)
Session duration, pages visited and click patterns
Betting history, gaming activity and transaction details
Cookie and local storage data (details in section 9)

2.3 Information Received from Third Parties

Payment service providers (such as bKash or Nagad) may share limited transaction-related information with us when confirming a transaction. This information is used only for payment verification and fraud prevention.

3 Purpose of Data Use

crickexnow uses your information only for the specific purposes listed below. No information is used outside of this list.

Account Management: Registration, identity verification, login security and account recovery.
Service Delivery: Accepting bets, managing gaming activity and processing results.
Financial Transactions: Processing deposits and withdrawals and maintaining transaction records.
Customer Support: Providing assistance via 24/7 live chat and email, and resolving complaints.
Security: Fraud detection, preventing unauthorised access and protecting accounts.
Responsible Gaming: Monitoring for signs of excessive gaming and offering support when needed.
Communications: Notifying you of important account updates, security alerts and relevant offers.
Legal Obligations: Maintaining required records and reporting to authorities as required by applicable law.

4 Data Sharing and Disclosure

crickexnow never sells your personal information to third parties. However, in limited circumstances, information may be shared with the parties described below:

4.1 Service Partners

Payment processors, IT infrastructure providers and gaming software studios receive only the minimum information necessary to operate the service. They work under our guidelines and may not use the data for any other purpose.

4.2 Legal Obligations

We are legally required to provide relevant information in response to court orders, government directives or lawful requests from law enforcement agencies.

4.3 Fraud Prevention

Limited data may be exchanged with fraud detection technology and partner security services to protect the platform and all users.

Any data sharing with third parties is governed by contractual confidentiality obligations.

5 Data Storage and Security

crickexnow follows industry-standard technical and administrative measures to protect your information.

SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
Password Hashing: Your password is never stored directly — only a cryptographic hash is kept.
Server Security: Both physical and logical security measures are in place at our data centres.
Access Controls: Only authorised staff can view your information, and only within the limits required for their role.
Regular Audits: Security measures are regularly reviewed and updated.

Your information is generally retained for as long as your account is active and for the period required by law. Even after an account is closed, some information may need to be kept for a defined period to meet legal obligations.

6 Your Rights

You have the following rights regarding your personal information, and crickexnow respects those rights:

6.1 Right to Access

You can contact our support channels at any time to request a copy of the information we hold about you.

6.2 Right to Correction

If any of your information is incorrect — such as your name or contact details — you can request a correction. Some information can also be updated directly from your account settings.

6.3 Right to Close Your Account

You may close your account at any time. However, financial transaction records and information subject to legal obligations will be retained for a defined period.

6.4 Right to Opt Out of Marketing

If you do not wish to receive promotional emails or messages, let our support team know and we will remove you from that list. Important account-related messages cannot be turned off, as they are part of the service.

7 Protection of Minors

crickexnow strictly follows a 21+ age policy. Our platform is not intended for minors in any way, and we do not knowingly collect or store information from anyone under age. Age is verified during the account verification process.

If for any reason information from a person under 21 reaches us, the account is closed and the related information is deleted as soon as it comes to our attention. For more on responsible gaming, please read our Responsible Gaming Guidelines.

8 International Data Transfers

crickexnow's infrastructure may rely on servers located in different countries. Your information may be processed outside Bangladesh, but wherever it is processed, the protection standards set out in this privacy policy apply. Data protection terms are included in agreements with third-party service providers.

9 Cookies and Tracking Technologies

crickexnow uses cookies and similar technologies on the website to help the platform run effectively and to improve your experience.

9.1 Essential Cookies

Without these cookies the site does not function properly. They maintain login sessions, manage security tokens and temporarily hold form data. These cookies cannot be disabled.

9.2 Analytics Cookies

Used to understand which sections of the site are used most and how page load times perform. This information helps improve the service and is not personally identifiable.

9.3 Preference Cookies

Used to remember your language preference, display settings and similar choices, so you do not have to reconfigure them each time you log in.

Cookies can be managed from your browser settings, but disabling essential cookies may affect some functionality of the site.

10 Policy Changes

crickexnow reserves the right to update this privacy policy when necessary. If there are any significant changes, we will try to notify you via your registered email or through a notice on the platform. The updated policy takes effect from the date it is published.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. We therefore encourage you to visit this page regularly.

If you have any questions about this policy or your information, visit our FAQ section or contact us directly via 24/7 live chat.

11 Contact Us

For any privacy-related requests, questions or complaints, please contact us through the following:

Live Chat: Available 24/7 via the chat button in the bottom right corner of the platform — in both Bengali and English.
Email: [email protected] — we typically respond within 24 hours.

To learn more about our platform and its policies, visit our About Us page.